What to Expect at Drop-Off

What to Expect at Drop-Off

Below you’ll find each step of the drop-off process. Click each section to expand for details.

▶ Arrive & Check In

When you arrive, please join the check-in line with your items. When it’s your turn, our team will check you in and confirm your information.

Do not skip check-in. Items that are not properly checked in will not scan correctly and cannot be sold.

▶ Item Review (Required for All Consignors)

After check-in, a team member will review your items to confirm they meet sale guidelines. We will ensure items are:

  • In-season
  • In good, sellable condition
  • Properly hung and correctly tagged

This step is required for all consignors, including experienced and returning consignors.

▶ Prepare for a Smooth Review

We have a limited number of rolling racks available. To help keep drop-off moving efficiently, please arrive with:

  • Clothing hung and organized in size order
  • Items easy to see and access

Being prepared helps speed up the review process for you and for those waiting behind you.

▶ Large Items

If you are consigning large items that will not fit into a shopping buggy, you must complete a Large Item Claim Tag.

Please be sure to:

  • Print the Large Item tag from the consignor portal
  • Attach the printed tag to the Large Item Claim Tag
  • Fill out the claim tag completely

Incomplete tags may delay receiving or prevent items from being sold.

▶ Placing Your Items on the Sales Floor

After your items are reviewed, we will direct you to the appropriate areas to place them. Sale sections and sizes will be clearly marked. If you are unsure where something goes, please ask a team member for help.

We have only two receiving days plus the first presale, so correct placement is critical. Items placed in the wrong section or size are much less likely to sell.

▶ Final Preparation Checklist

Before arriving, we strongly encourage you to review the Final Preparation Checklist on our website. Following this checklist helps your items sell better and ensures a faster, smoother drop-off experience.

▶ Helpful Tips for Success

  • Group like items together (for example: all Girls 5T, all Boys 10/12, etc.)
  • Women’s specialty items, designer pieces, and higher-priced small items will be grouped in a designated special area

Being organized benefits everyone—and helps maximize your sales!

Drop-Off FAQs

Below are answers to the most common questions about drop-off. Click each question to expand.

▶ Do I have to check in when I arrive?

Yes. Check-in is required for all consignors. Items that are not properly checked in will not scan correctly and cannot be sold.

▶ Do experienced or returning consignors still need an item review?

Yes. Every consignor, regardless of experience, must have items reviewed. This ensures all items are in-season, in good condition, and correctly hung and tagged.

▶ What happens if my items are not in-season or acceptable?

Items that do not meet sale guidelines will not be accepted. Reviewing the Final Preparation Checklist before drop-off helps prevent this.

▶ How should my clothing be organized when I arrive?

Please arrive with clothing hung and organized by size. Grouping like items together (for example, all Girls 5T or all Boys 10/12) helps speed up the review process.

▶ Are rolling racks provided?

We have a limited number of rolling racks available. Bringing items organized and easy to access helps keep drop-off moving smoothly.

▶ What qualifies as a large item?

Any item that will not fit into a shopping buggy is considered a large item and requires a Large Item Claim Tag.

▶ What do I need for large items?

You must:

  • Print the Large Item tag from the consignor portal
  • Attach it to the Large Item Claim Tag
  • Fill out the claim tag completely

Incomplete tags may delay receiving or prevent items from being sold.

▶ Where do I place my items after review?

Our team will direct you to the correct section. Sections and sizes are clearly marked. If you’re unsure, please ask—correct placement is critical for items to sell.

▶ Why is correct placement so important?

With only two receiving days and the first presale, items placed in the wrong section or size are far less likely to be shopped and sold.

▶ What if I have questions during drop-off?

Our team is happy to help at any point during the process. Please ask if you’re unsure—we’re here to make drop-off successful for everyone!

Thank you for consigning with us!